The other morning I took my truck to the dealer to have a few things done. I arrived when they opened the big doors at 7:30. The maintenance guy (advisor?) told me he had three cars ahead of me so it may be a 3 or 4 hour wait, maybe longer.
I couldn’t see sitting there in their waiting room for that long of time with nothing to read (I was in between books). So, I suggested I bring it back later and leave it overnight. He said that would be better, then “his men” could start on it the first thing the next morning.
I did. In the early evening I left the key and the work order in the hands of the same service guy I earlier talked to. He again, told me he would get “his men” on it the first thing in the morning.
The next day I waited until 11:10 to call and asked for him, Nick, and asked how my truck was coming. He said they haven’t started on it yet and still have about 3 cars ahead of it and they were going to “try” to get to it before the end of the day.
I pitched a shit fit. I reminded Nick what he told me twice, that that “his men” would get on it the first thing in the morning. I politely told him I wasn’t real happy with his promises made on the spot to make me happy momentarily only to not fulfill that promise and I wasn’t happy, to say the least, I needed my truck. I was just about to tell him I was going to kidnap his family and chop off one finger of one family member at a time for each hour until my truck was ready, but he interrupted and said let him check on it and he would call me back.
He didn’t call back. I called him back. He said they were working on it now and should be ready around 3:00. (which in service language meant 4:00).
Never underestimate the power of a good old fashion shit fit.
4 comments:
I guess it's true that the squeaky wheel gets the grease...i'll be very interested to know whether or not they had your truck ready at 3 (or 4!).
Bird,
They had it ready at 4.
I think they meant to take their own sweet time because two of the items were to be done free. A tailgate chain recall and the door latch they installed one week short of a year ago - and their parts and labor are under warranty for a year.
Didn't you fear that they would cut your breaks or something to get you back? I always worry about things like that. Then I'm nice to people who don't deserve it, and it makes me even madder.
Suzanne,
Usually I am overly polite to people who are doing something I am paying them for - the old "fear of someone spitting in my soup" syndrome.
But I lost my cool... maybe they did do something - we'll see.
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