Creative Bookkeeping?

In the waiting room: A man came into the waiting room with a service dog. An office staff member said “Oohh, a Service Dog!” and petted it. The man pulled the leash and yanked the dog back and said, “It’s a Service Dog! You don’t pet Service Dogs.” The office staff asked his name. She said, “Hi Spirit!” I wondered if she was going to be scolded again for addressing the dog by its name. The dog wagged it’s tail. Spirit looked like it wanted to say, “I sure could use some good petting.” Also, a woman leaving from the inner office after seeing the doctor stopped by the counter to make her next appointment. The lady behind the counter said she would have to make it on two separate days. “Why” “Because they won’t pay for consultation and procedure the same day.” “They did last time.” The lady behind the desk said, “No, they were 7 days apart.” Creative bookkeeping? College they should offer a course of study on this.